DE

Here you can find all answers to your questions.

General

Where do I find things?

Where can I view the availability of an apartment?
Where can I find information on the various locations?
What can I do if there are no available apartments left?

Bank details

What are the mandatory details for a bank transfer in Germany?
What are the mandatory details for a bank transfer in Austria?

Prerequisites

Find out about the prerequisites required to move in.

Student

Am I only able to book an apartment as a student?
I’m still a minor. Can I book an apartment nevertheless?
What documents do I have to submit?
What is personal liability insurance and why do I need it?

Young Professionals

What is a young professional?
What documents do I have to submit?
Is there a minimum rental period?
What is personal liability insurance and why do I need it?

Viewing the accommodation

Viewing the apartments in person will help you make a decision.

How can I arrange a viewing?
How long does a viewing take?
What do I get to see in the building?
Are pets allowed?

Student housing

Find out everything you need to know about student housing.

Facilities

Are there bike racks?
Are there any parking spaces for cars?
Are there any basement or storage rooms?
What common areas are offered?
What safety precautions do you take?

Service

What services are offered by THE FIZZ?
Who is the house manager?
What items can I borrow?
What events are held? Do I have to take part?
What is the community?
What happens to my post?

Apartment

There is so much to find out about your apartment.

Facilities

What features do the apartments offer?
What do I have to bring with me when I move in?
Am I allowed to remove furniture from the apartment or bring my own furniture with me?
Am I allowed to hang up posters/pictures?
Am I allowed to have people to stay?
What should I do if something breaks in my apartment?
What room preferences can I express?

Booking

Unsure about how to make a booking? You can find out everything you need to know here.

The booking process

Are any apartments still vacant and what does an apartment cost?
Service list in Austria
Can I reserve an apartment or make a test booking?
How can I book an apartment?
Can I select a different rental period?
I received an error message. What should I do?
How can I cancel my booking?
What can I do if there are no apartments available anymore?

Rental contract

Your rental contract might turn up questions that are answered here.

How long is the contractual rental period?
What do I have to do after receiving my rental contract?
Am I allowed to sign my rental contract with an electronic signature?
I live abroad and I’m therefore unable to send my rental contract in time by post. What should I do?
Am I allowed to send the rental contract by e-mail or fax?
When will I receive the countersigned rental contract back?
Can I cancel my rental contract?
Can I extend my rental contract?
Am I allowed to sublet my apartment?
Am I allowed pets in my apartment?
Where can I find the house rules for my house?

Extras

In Austria we are offering the following extras, which you can book during or after your booking.

Starterpaket Bedding
Starterpaket Bedding & Kitchen (XL)
Highspeed Internet

Payment

What costs will I have to pay?

Facilities

What does “all-in rental price” mean?
What payments do I have to make before moving in?
How do I pay my rent?
What is the service contribution?
When do I receive my deposit back?
What’s the service charge?
What‘s the final cleaning charge?

Moving in and out

There is so much to think about when taking in and taking off.

Moving in

When can I move in?
How can I arrange a move date?
What documents do I have to bring with me when I move in?
What’s the Einwohnermeldeamt (residents’ registration office) and why do I have to register there?
Is it possible to move in outside of office hours (Mon-Fri from 8 AM – 10 AM and 4 PM – 10 PM) or
on weekends and bank holidays?

Moving out

How can I arrange a date to move out?
What do I have to do before moving out?
What happens during the apartment inspection?

Terminating your contract

You can find out everything you need to know about terminating your contract here.

Moving in

How can I terminate the contract for my apartment?
When can I terminate the contract for my apartment?
What does a new tenant mean in this case?
When and how do I receive my confirmation of termination?

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